{"id":1209,"date":"2026-02-25T10:13:51","date_gmt":"2026-02-25T10:13:51","guid":{"rendered":"https:\/\/mallorkinas.es\/?page_id=1209"},"modified":"2026-02-25T10:16:57","modified_gmt":"2026-02-25T10:16:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/mallorkinas.es\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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ORDERS<\/h2>\n\n
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How can I place an order?<\/h3>\n

\n Select your model, size, and customization (if applicable), add the product to your cart, and proceed to checkout.\nBefore completing your purchase, you will be able to review all the details. After confirmation, you will receive an email with your order information.\n <\/p>\n <\/div>\n\n

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Can I modify or cancel my order?<\/h3>\n

\n You can modify or cancel your order within the first few hours after purchase, as long as it has not yet been prepared or personalized. We recommend contacting us as soon as possible.\n <\/p>\n <\/div>\n\n

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PRICING & PAYMENTS<\/h2>\n\n
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Do the prices include taxes?<\/h3>\n

\n Yes. All prices shown include VAT where applicable within the European Union.\n <\/p>\n <\/div>\n\n

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What payment methods do you accept?<\/h3>\n

\n We accept bank cards and buy now, pay later options like Klarna, in addition to the methods available at checkout.\n <\/p>\n <\/div>\n\n

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Is it safe to buy on the web?<\/h3>\n

\n Yes. Our website has SSL protocol and encrypted payment systems that guarantee the security of your data.\n <\/p>\n <\/div>\n\n

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SHIPPING<\/h2>\n\n
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How long will my order take to arrive?<\/h3>\n

\n Mainland Spain:<\/strong> 24\u201372 business hours.
\n Europe:<\/strong> 3\u20137 business days.
\n During releases or periods of high demand, timelines may be extended slightly.\n <\/p>\n <\/div>\n\n

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How much does shipping cost?<\/h3>\n

\n Shipping costs are automatically calculated and displayed before checkout.\n <\/p>\n <\/div>\n\n

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Will I receive a tracking number?<\/h3>\n

\n Yes. You will receive an email with tracking once the order has been shipped.\n <\/p>\n <\/div>\n\n

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RETURNS & RIGHT OF WITHDRAWAL<\/h2>\n\n
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Can I return my order?<\/h3>\n

\n Yes. You have 14 calendar days from the receipt to exercise your right of withdrawal, provided that the product has not been used and is in perfect condition.\n <\/p>\n <\/div>\n\n

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Can personalized products be returned?<\/h3>\n

\n No. Customized products do not support exchanges or returns, except for manufacturing defects.\n <\/p>\n <\/div>\n\n

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Who covers the return shipping costs?<\/h3>\n

\n Unless there's a mistake or defect on our part, return shipping costs are the responsibility of the customer.\n <\/p>\n <\/div>\n\n

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WARRANTY<\/h2>\n\n
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What warranty do the products have?<\/h3>\n

\n Our products are backed by the current legal warranty for new goods in Spain.\n <\/p>\n <\/div>\n\n

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PRODUCT & MATERIALS<\/h2>\n\n
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What materials do you use?<\/h3>\n

\n The structural metal parts are made of 316L stainless steel.
\n The decorative charms are crafted from high-quality zinc alloy.\n <\/p>\n <\/div>\n\n

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Can they get wet?<\/h3>\n

\n They are designed to accompany you in summer. However, we recommend avoiding prolonged exposure to salt water and drying them after contact with water to preserve their finish.\n <\/p>\n <\/div>\n\n

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How to choose my size?<\/h3>\n

\n Sizing is standard European. If you are between two sizes, we recommend choosing the larger one.\n <\/p>\n <\/div>\n\n

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CONTACT<\/h2>\n\n
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How can I contact you?<\/h3>\n

\n You can write to us via the email indicated in the contact section. We respond on business days.\n <\/p>\n <\/div>\n\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

PEDIDOS \u00bfC\u00f3mo puedo realizar un pedido? Selecciona tu modelo, talla y personalizaci\u00f3n (si aplica), a\u00f1ade el producto al carrito y sigue el proceso de compra. Antes de finalizar el pago podr\u00e1s revisar todos los detalles. Tras la confirmaci\u00f3n, recibir\u00e1s un email con la informaci\u00f3n de tu pedido. \u00bfPuedo modificar o cancelar mi pedido? Podremos modificar […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1209","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mallorkinas.es\/en\/wp-json\/wp\/v2\/pages\/1209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mallorkinas.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mallorkinas.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mallorkinas.es\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mallorkinas.es\/en\/wp-json\/wp\/v2\/comments?post=1209"}],"version-history":[{"count":0,"href":"https:\/\/mallorkinas.es\/en\/wp-json\/wp\/v2\/pages\/1209\/revisions"}],"wp:attachment":[{"href":"https:\/\/mallorkinas.es\/en\/wp-json\/wp\/v2\/media?parent=1209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}