PRIVACY POLICY

  1. DATA CONTROLLER

In compliance with the General Data Protection Regulation —Regulation (EU) 2016/679— and Organic Law 3/2018, on Personal Data Protection and Guarantee of Digital Rights, users are informed that personal data provided through the website www.mallorkinas.es will be processed by:

Responsible: Mallorkinas con K S.L.

CIF: B26881300

Registered office: Avd. Al Vedat, No. 140, Suite 24, 46900 Torrent, Valencia

Registral data: registered in the Mercantile Registry of Valencia, inscription 1, sheet V-233432, folio 1171

E-mail: info@mallorkinas.es

Website: www.mallorkinas.es

  1. Personal data we process

Mallorkinas con K S.L. may process the following categories of personal data, depending on your relationship with the user and their use of the website:

  1. a) Identifying Information

Name, surnames, identification document when necessary, username or similar identifiers.

  1. b) Contact Information

Mailing address, email address, phone number, and information needed for order delivery.

  1. c) Purchase, shipping, and billing information

Products purchased, order number, shipping address, billing address, purchase history, issues, returns, exchanges, claims, and associated documentation.

  1. d) Payment details

Selected payment method, payment status, transaction identifiers, and payment confirmations provided by payment platforms.

Mallorkinas con K S.L. does not store complete bank card data, unless the enabled payment platform allows for some form of storage or tokenization according to its own terms and applicable regulations.

  1. e) User account data

Registration data, access credentials, order history, preferences, saved addresses, and account settings.

  1. f) Data relating to customized products

Design preferences, size, color, model, texts, initials, names, special instructions, or any other information provided by the customer for product customization.

  1. g) Communications and customer service data

Inquiries, requests, claims, emails, messages, product photographs, documentation provided by the user, and communication history.

  1. h) Business data

Business preferences, newsletter subscription, consent for commercial communications, product interests, promotions, or campaigns.

  1. i) Navigation data and cookies

IP address, device identifiers, browser, operating system, pages visited, website interaction, cookies, and similar technologies, as indicated in the Cookie Policy.

  1. Purposes of treatment

Mallorkinas con K S.L. will process the user's personal data for the following purposes:

  1. a) Manage online purchases, orders, and hiring

Include order processing, purchase confirmation, payment management, product preparation, customization, shipping, delivery, exchanges, returns, withdrawal, warranty, and after-sales support.

  1. b) Create and manage the user account

Includes registration, login, account maintenance, order history, saved addresses, and preference management.

  1. c) Respond to inquiries, requests, and incidents

Include responses to forms, emails, inquiries, claims, transportation incidents, returns, product defects, or information requests.

  1. d) Send commercial communications and newsletters

Include newsletters, promotions, discounts, commercial campaigns, product information, and communications related to Mallorkinas, provided the user has given their consent or there is another applicable legal basis.

  1. e) Comply with legal obligations

Include fiscal, accounting, invoicing, consumer and user, e-commerce, data protection, and any other applicable legal obligations.

  1. f) Prevent fraud and ensure safety

Include security controls, prevention of misuse, fraud attempts, unauthorized access, website system protection, and integrity maintenance.

  1. g) Analyze website usage

Include analytics, statistics, activity measurement, and user experience improvement, always in accordance with the Cookie Policy and the consent granted when necessary.

  1. h) Perform personalized advertising or remarketing

If advertising tools are used, data may be processed to display personalized ads, measure campaigns, or create audiences, provided the user has given their consent.

  1. DATA CONSERVATION

Personal data will be kept for the time necessary to fulfill the purpose for which it was collected and, subsequently, for the legally required periods or those necessary to address potential liabilities.

Specifically:

  • Data related to orders, billing, and purchases will be retained for the periods required by tax, accounting, commercial, and consumer regulations.;
  • User account data will be retained while the account remains active or until the user requests its deletion, unless it must be retained due to legal obligation.;
  • The data used for commercial communications will be kept as long as the user maintains their consent or does not request to unsubscribe.;
  • Data relating to inquiries, claims, warranties, or incidents will be retained for the time necessary for their management and defense against potential liabilities.;
  • The data obtained through cookies will be retained according to the deadlines indicated in the Cookies Policy.
  1. DATA RECIPIENTS

Personal data may be communicated or provided to third parties when necessary for the proper provision of the service, compliance with legal obligations, or management of the relationship with the user.

Access to the data will be available to, among others:

  • Transportation and logistics companies;
  • Payment platforms and financial institutions;
  • technology service providers, hosting, web maintenance, and security;
  • e-commerce platforms and order management tools;
  • email marketing providers, newsletters, or commercial communications;
  • analytics, advertising, and measurement providers, when the user has given their consent;
  • tax, accounting, or legal advice;
  • public administrations, courts, tribunals, or competent bodies when legally required.

Mallorkinas con K S.L. will not sell users' personal data to third parties.

Suppliers processing data on behalf of Mallorkinas con K S.L. shall act as data processors and must provide adequate guarantees in accordance with the GDPR.

  1. INTERNATIONAL DATA TRANSFERS

In general, Mallorkinas con K S.L. will endeavor to use suppliers located within the European Economic Area.

However, certain technology, analytics, advertising, hosting, payment, email marketing, or other service providers may be located outside the European Economic Area or process data from third countries.

In these cases, Mallorkinas con K S.L. will adopt appropriate safeguards in accordance with applicable regulations, including, where appropriate, standard contractual clauses approved by the European Commission, adequacy decisions, or other legally valid mechanisms.

The user can get more information about these transfers by contacting Mallorkinas con K S.L. at info@mallorkinas.es.

  1. COMMERCIAL COMMUNICATIONS

Mallorkinas con K S.L. may send commercial communications, promotions, news, or information about its products when the user has given express consent.

In the case of customers, Mallorkinas con K S.L. may send marketing communications regarding products or services similar to those purchased, provided that applicable regulations permit it and the customer has not objected to such communications.

The user may unsubscribe from commercial communications at any time by using the link provided in each communication or by requesting it via email. info@mallorkinas.es.

  1. COOKIES, ANALYTICS, AND ADVERTISING

The website may use cookies and similar technologies for technical, analytical, personalization, and advertising purposes, as indicated in the Cookie Policy.

Non-essential cookies, including analytical, behavioral advertising, or remarketing cookies, will only be installed when the user has given consent, unless a legal exception applies.

The user can accept, reject, or configure cookies through the settings panel enabled on the website.

  1. AUTOMATED DECISIONS AND PROFILING

Mallorkinas con K S.L. will not make automated decisions that produce legal effects on the user or significantly affect them in a similar way.

However, if the user has accepted cookies or advertising tools, basic commercial profiles can be created based on browsing habits, interests, or interaction with the website, with the purpose of displaying personalized advertising or measuring campaigns.

 

The user will be able to withdraw their consent or modify cookie settings at any time.

  1. Minors

Purchases made through the website are intended for individuals who are of legal age or have sufficient legal capacity to enter into contracts.

Minors shall not provide personal data or make purchases without the authorization of their parents, guardians, or legal representatives.

Mallorkinas con K S.L. will not knowingly process personal data of minors without appropriate authorization.

  1. USER RIGHTS

The user can exercise the following data protection rights:

  • right to access;
  • right of rectification;
  • right to erasure;
  • right to object;
  • right to restrict processing;
  • right to data portability;
  • right to withdraw consent at any time;
  • right to not be subject to automated decision-making where appropriate.

To exercise these rights, the user may send a request to info@mallorkinas.es, indicating the right they wish to exercise and providing the information necessary to verify their identity when required.

Mallorkinas con K S.L. will respond to the request within the timelines established by applicable regulations.

  1. COMPLAINT TO THE SUPERVISORY AUTHORITY

If the user considers that the processing of their personal data does not comply with the applicable regulations, they may file a complaint with the Spanish Data Protection Agency.

You can find more information on the AEPD's official website: www.aepd.es.

  1. DATA SECURITY

Mallorkinas con K S.L. will apply the appropriate technical and organizational measures to ensure a level of security appropriate to the risk, seeking to avoid the loss, misuse, unauthorized access, alteration, or improper disclosure of personal data.

However, users should be aware that no system connected to the Internet can guarantee absolute security.

  1. PRIVACY POLICY UPDATE

Mallorkinas con K S.L. may modify this Privacy Policy to adapt it to regulatory, technical, operational, or website functioning changes.

The current version will be the one published on the website at any given time.